Incredible lack of after sales service.

Less than a year ago I bought a printer: EPSON L386: serial nr. *X2QG004577*; Product nr. *C11CF44402*; EAN-13 ********** 620237 from the Glen branch of Incredible Connection. having moved to the Free State I have, over a period of 10 months made limited use (approximately 5% of the ink) of this printer before it failed inasmuch refusing to print.

2 and a half months ago I contacted Incredible Coinnection ( telephonically and in print ) during which I was promised that should my printer not be fixed there and then it will be replaced there and then. The past two months the Glen branch is in possession of said printer. I have contacted them as well: both telephonically and in print, but am being ignored, and they refuse to give me both the store and area manager's cell and e-mail addresses.

Should my next step be the small claims court?