Incredible *******ion yes

Incredible Connection - Blue Route branch - proving again their service is a joke! Absolutely disappointed with them! Bought a laptop just before Christmas last year and two months ago the onboard sound suddenly stopped working. I took it back under warranty - after FIVE WEEKS I get told my warranty is void because of “USB port damage” which magically causes onboard sound failure, apparently.

For context, my 11-year-old daughter is the only one using the laptop. She’s never used any external devices on it, let alone the USB port they claim is damaged. When I took the laptop in, everything else was fully functional. Just a sound problem. I even have the receipt they printed showing just sound problem!

The cherry on top? ZERO accountability from the store. I explained my case, no compromise, no proper feedback and a constant runaround. I had to chase them for answers while their so-called tech “expert” Jason dished out nonsense excuses. He clearly has no clue what he’s talking about! When I went into the store on Friday he couldn’t look me in the face, the manager said she would do an investigation and call me, she called this morning and said I must pay R1900 to fix something that should’ve been covered? No thank you!

I told them to return my laptop and kiss my future business goodbye. I will rather go to Computer Mania and make sure all my contacts do the same! Absolutely shameful customer service. It’s sad how loyal customers get treated like this.They deserve 0 stars!