Incredible INCOMPETENCE

CHECK OUT THIS CHAT:

Brandon Rob FROM ME..... V & A WATERFONT STORE DOESN'T ANSWER THE PHONE AS USUAL!!!!

I NEED THE NAME, PHONE # AND EMAIL ADDRESS OF THE AREA MANAGER ASAP

I'M TIRED OF THIS INCOMPETENCE Chat started Brandon joined the chat Brandon Good day Mervyn, I hope all is well with you today. FROM ME..... I AM ANGRY AND JUST WANT THE INFORMATION NOW PLEASE ?? Brandon What seems to be the problem, perhaps I can assist? FROM ME..... NOW YOU'RE REALLY MAKING IT WORSE!!! I AM WAITING FOR THE INFO BRANDON ?? Brandon Unfortunately I cannot provide you with that information but I can log a complaint on your behalf? FROM ME..... PLEASE DO WHEN IS A RESPONSE EXPECTED? Brandon So in order to do so, I need to know what transpired. FROM ME..... V & A WATERFONT STORE DOESN'T ANSWER THE PHONE AS USUAL!!!! it rings forever and then cuts off Brandon I get that, but what is it that you need from said store. FROM ME..... WHEN IS A RESPONSE TO BE EXPECTED? I NEED TO DISCUSS A FAIRLY COMPLEX ORDER OF COMPUTER PERIPHERALS WOULD HELLOPETER/ TWITTER ETC. HELP TO GET THIS GOING RATINGS FOR IC ARE ALREADY ABBYSMAL ? Brandon Can I perhaps get the manager of the store to call you instead? FROM ME..... I WANT TO TALK TO THE AREA MANAGER. PLEASE QUIT DUCKING AND DIVING ON THIS Brandon My apologies, but I could get in trouble for providing the details of the Area Manager. So the best I can do is get the manager to call you. FROM ME..... GO AHEAD *** Brandon Thank you so much for being understanding and providing your contact number. Is there anything else we can assist you with? FROM ME..... I AM WAITING ON THIS CHAT UNTIL YOU'VE CONFIRMED THAT HE/ SHE HAS BEEN GIVEN THE MESSAGE/... AND OR THAT I RECEIVE THE CALL FROM HIM/ HER Brandon I have emailed the store. Now we need to await on their call. FROM ME..... I need this chat escalate escalated to a senior person. Are you able to do that? Brandon Sure. One moment for my manager Rob. Rob joined the chat FROM ME..... Please ensure that he READS THIS CHAT before "speaking to me". I do not want to repeat any of this and my is valuable Rob Good day Mervyn, Thank you for holding Please allow me a minute to go through this chat FROM ME..... ok Rob Thank you for allowing me to go through the chat May I ask if you would like to log a complaint against the store? FROM ME..... definitely Rob And thank you for understanding when Brandon advised that he cannot provide the area managers contact details. None of here at the online department may give out any personal contact details. I will get Brandon to log that complaint on your behalf Could you please advise what type of complaint you would like us to log FROM ME..... ?? Come on!!! Rob You had mentioned incompetence, in which way is the store being ***********? FROM ME..... Can I get this over with. My time is really not being respected FINAL the facts are in this chat. If you can't get this done by now, ANYONE would be surprised. Rob These are all details that would need to go in the complaint. If there is not enough information in the complaint, it could be rejected and with no resolution FROM ME..... I am going to sign off, wait a while for a reasonable proper personal response from a real person... and if that doesn't happen, resort to Hellopeter, Twitter etc. Rob I do understand that you are frustrated however this is a process that we need to follow. FROM ME..... Have a nice day!! I've copy the entire chat Rob I am sorry we could not assist you