INCREDIBLE INCOMPETENCE

On 27 January 2015 I took my NEW laptop to INCREDIBLE CONNECTION SANDTON as the cooling system stopped working. After booking the lap top in I received ZERO feedback and I initiated every call to the branch. Eventually I was informed on 25th February (1 month later) that no problem was found and I could collect my laptop.I checked the laptop and found that the touch pad was now seated incorrectly. A problem that was created by incredible connection and/or their repair center. I was informed that the laptop needed to be sent back for this repair and I should wait 10 days for it. It is now 12 March and I have once again been the one to call incredible connection to find out what is happening with my laptop. I also called Anex who indicated that the laptop ONLY came to them on 6 March.This is appalling service at it's worst. I have no confidence in incredible connection or their highly *********** staff who are always \calling me back"yet I have never received feedback unless I initiated it. I was told to speak to L Nathan the regional manager however the store would not provide me with his details.If you are a real person L Nathan please call me. """