Incredible how wrong they got it!

Online Purchase: Incredible how poor the service is on what should have been simple to execute and simple to address in the event of a delay.

I ordered an in-stock item online, with a 2-5 working day delivery lead time. 3.5 days in, the order status had not changed at all. I called to enquire on the status, assuming there was a technical issue that was not updating it. Instead, I was given a reference number for a complaint which meant I needed to wait even longer for someone to call me back with feedback.

4.5 days in, I get a call to inform me that the item is "at the distribution center" - which I could have guessed since it was an in-stock item. It was obvious at this point that the item would not be delivered within 5 working days.

The very poorly trained service person offered: * No acknowledgement of a delay on their end or any apology * No explanation as to why there was a delay * No feedback on when the item would be delivered

At the end of the call, I was no wiser than before... Why did they even bother calling me back, if absolutely nothing was done to ascertain the particulars of my order.

Only tremendously patient customers ought purchase online with Incredible.