Incredible disConnection Online

Incredible Connection Online

What seemed to have been promising with great service when I called in and spoke to a young gentleman at the Online Call Centre for 30 minutes, ended up being a no response or return of a call by the department he logged the issue too. IC offers the ability to do a "Mastercard Click to Pay" option and get a voucher of R1000 if the purchase exceeds R10 000. I followed the instructions to the T and called in as something did not make sense. He attempted to assist but was unable to and requested an email with screenshots. I specifically mentioned the required purchase was required as soon as possible and would like to pursue the purchase soonest. I was told, they would work on it immediately. Received no further comms until I followed up on the 15th February 2024. I called in again on the 16th February 2024 to request ay feedback or update in order to complete the purchase. I was advised that the call of 15th February would take 24 hours and someone would call me. I am still waiting on a call and and have received zero communication from anyone at Incredible Connection Online. I was forced to go into the store to make the purchase and lose out on the R1000 voucher due to the inability of the online team to resolve this matter.

The questions I have are: Was this not tested before implementation? Was no training issued to the consultants? If you offer a service and fail to deliver on the expectation, why does the client lose out?

Really terrible and pathetic service that nobody was able to even pick up the phone and provide some sort of feedback.