Incredible Disconnection

If you still wonder why this company only received 1 star .... it's because there is no option for ZERO I've been giving them the benefit of the doubt for many years now. Nothing changes. If I have a complaint, I take it up with the Manager (who is sometimes there, sometimes not) Incredible Connection PAARL MALL - same old story. The Manager didn't even recognize me from complaining before. How's this for cheek - I complain about zero service; the manager then apologises (with an excuse of sorts that I'm not interested in) and then offers to help me .... after I told her that there are other computer stores around and I would no longer shop at Incredible Connection! "But I'm happy to help you now ..." REALLY?? WHY ON EARTH WOULD I STILL BUY FROM YOU IF I HAVE TO ASK FOR ASSISTANCE? I walked down to the first computer store I could find and bought my product there. I know I.C. do not respond to Hello Peter (and with good reason - they have way too many complaints to get through) but know this - the paying customer is the one that, in the end, pays your staff salaries and your bonus.