Incredible Disconnection

Sadly a very disappointing experience at Nicolway store. After some fumbling, the till operator eventually incorrectly loaded my purchase as a cash rather than card purchase. That was the least of my problems - seems they were unable to reverse the transaction and requested that I go through a return process so they could reverse the transaction. As I had not even purchased it yet I refused and asked to speak to the supervisor. Seems the supervisor had no authority to reverse an incorrectly loaded "sale" - a shocking case, all to common these days, of disempowered "management" with no-one of any real authority in the store. The silver lining to the story, I found another supplier who sold me the identical product for half the price.