Incredible Disconnection

Incredible Connection more like Incredible Disconnection...

I placed my order on the 26th of Nov For TWO gaming office chairs.

I have now called multiple times to follow up on the delivery of my order.

On Thursday (4 Dec) a driver arrived at my gate unannounced (thankfully I was home) and delivered ONE chair...

I have continued calling to find out where my other chair is... Almost daily!

I understand their call centre needs to follow their training and their script but if one more person has to say;

- We have logged a complaint - The driver will call you - It's out for delivery

Then I think I might scream! At some point last week someone promised to get more info and clarity and to give me a call back but I am yet to receive that call back. And every time I call it's a half an hour each time of my time waisted because of all the time I spend on hold or waiting for a operator and I just get the same answers.

I need clarity and I need delivery of the rest of my order. Where is my other chair? When is the driver coming? Why have both chairs not been delivered together? WHY OH WHY is the courier not calling me?

I'm over it, I can't sit at my address all day every day just incase the delivery comes and I also can't wait until the new year for my delivery to come through. And I can't sit on the phone all day trying to get more information on my order IM OVER IT! I WANT MY DELIVERY OR I WANT MY MONEY BACK!

I've never experienced such poor communication and such lack of customer care.