Incredible (Disappointment) Connection online order - failure to deliver

<p>After placing my laptop order online before 12:00 and paying for 'next day' delivery; i needed to call the contact centre 3 times to follow up on my delivery.</p> <p>Initially calling at 9:35 - i was told they will escalate my order as it still reflects as 'paid' (not discpatched)</p> <p>I then called at 12:05 and was told that i need to call FedEx??? I'm dealing with Incredible Connection, not your outsourced delivery vendor!!!</p> <p>After calling again at 13:50; I am now told that the store did not process the order and i would only get delivery the next day ??? THIS IS UNACCEPTABLE</p> <p>This after paying for "next day" delivery for an item I was expecting to get as promised ... no alternatives could be provided ... only an apology. I asked for another escalation and for resolution by 2:30pm on how i would receive my laptop today; if not i would post my complaint ... its now 2:30 and no call has been received to address my matter !!!</p> <p>In this day and age of technology and client service ... where is your service delivery and going the extra mile Incredible Connection???</p>