Incredible Disappointment!

Purchasing an online Wallet voucher for Playstation used to be a pleasure through Incredible Connection. Suddenly it is anything but a pleasure. Firstly the voucher was to redeem a special offer from Playstation. This offer expired and therefore we lost out thanks to Incredible Connection and their terrible service.

Firstly calling their help centre is a waste of time. They are either just acting like they are listening to you or the operators are sitting filing their nails and pretending to research your problem. The order number can never be found. Your user name cannot be found. Your email address cannot be found. Details on your order cannot be found... Why? Because they did a system upgrade or a website upgrade, Blah Blah Blah...

Then you quote their invoice number and they cannot view it because it is on another platform... more Blah Blah Blah

They are emailing the department your query and they are getting someone to call you back...

I am still waiting!

My R300 voucher cost me R755 because we missed the special offer thanks to them. Why on earth do you take money and wait a whole day before you release the order without that being indicated anywhere during the process of payment. PS- NEVER HAPPENED BEFORE ON ANY OTHER ORDER OF MINE!

Why do you then only reply to me a day later?

This is the most pathetic handling of a query I have every seen.

R139 on the calls I had to waste on an *********** supplier.

Never ever again will I do business with you. I have been a loyal customer but your lack of interest in my query has made be bitterly unhappy.

I will never recommend anyone to use your services!