Incredible disappointment.

Order number: ***

Complaint ***

I ordered a laptop online on the 13th of October 2020, of which it was paid immediately. Due to the fact that I have always valued the service I have received for Incredible Connection I did not have any doubt buying a new laptop from the company. My Laptop has been ****** on the 12th of October and being in the occupation that I am in, I am quite in desperate need of the laptop.

It has now been 6 working days, going on 7 and I have not received even a call from Incredible Connection, escalating this on numerous occasions. I am really dissatisfied and up to this point that I will not make use of the company’s services again. If I knew it would have taken this long, I would have walked into another store or even ordered from takelot, however it shows that a person being loyal to a brand does not help if the brand isn’t loyal to you.

The company keeps blaming the courier company, however I did not buy the computer from the courier company. The computer was only "picked" on day 5. On day 6 the courier company was instructed.

Incredible Connection says that they will deliver between 2 - 5 working days and if you escalate the issue, they merely just pull their shoulders up blaming everyone but themselves.

Oh and if I cancel the order, it takes 10-14 working days for a refund, so I am *****ed.

Last time I would use incredible connection.