Incredible Disappointment!

I placed an online order for a 65" TV on the 3rd and was not updated regarding the whereabouts of my order for a good 2 days - online tracking read "processing order". I sent an email to enquire about the whereabouts of my order and they rep**** on the 6th stating that what I had ordered was in actual fact out of stock.

They offered an alternative which was way more expensive than my initial purchase so I opted for a refund instead. Today is the 9th and I haven't heard a word from them - no call, no email. Online tracking still reads "processing order" so I have no idea whether my claim was submitted or not.