Incredible Dis-Connection

I recently purchased a laptop from Incredible connection (after extensive research). The initial configuration of the computer requires connectivity to the internet. The new laptop could not see my WiFi router unless I stood directly beneath it. I took the machine back to Incredible connection where they reset / upgraded the WiFi modem drivers. Returning home there was no change. So I returned to the store (Pavilion). They tried to resolve the problem and then wanted to send it off to be repaired. I asked for my money back and they eventually obliged. This process took three trips to the store, 6 hours of my time (basically the whole Friday). I tried to write a review of the computer on the Incredible Connection site and was informed that my review could not be published. The reason given was that they could not accept reviews for products that were received defective. How refociláis is that. I went in to Incredible Connection again yesterday to see whether I had better luck. It took them 25 minutes to serve me (there were only 4 customers in the store) and after 50 minutes, having checked that there was stock they could not locate the stock so I left the store empty handed. Suffice to say I will not be frequenting Incredible Connection Pavilion un a hurry. Exceptionally poor customer service.