PE
Phil E

1 reviews | Active since Mar 2009

13 Mar 2024, 11:03

Incredible Deception selling ****** goods

I purchased a Kindle 2022 on 10 march 2024 from the Watercrest Mall store for an international holiday. I was unable to register the device. I went back to the store to ask for assistance. They couldn't assist and asked me to come back the next day. I was then informed that before they would consider investigating a fault they would need to charge a R200 set up fee. I then took the device back and contacted Amazon to assist. Amazon confirmed the device is blacklisted and marked as ******. I contacted Incredible Connection again via chat to ask for assistance, they indicated I should email them which I did on Monday 11 March. I was told I would have a response in 24 hours. I contacted IC again via chat to follow up, got the exact same run around with no response and just a request to go back to the store.

I am nearly R4000 out of pocket with an unusable device. DO NOT BUY FROM THESE *******

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