Incredible *******ion - Quick to take your money and then ******!

<p>I placed an order online on their Black Friday special on the 28th November, paid in full and then just had to wait 5 - 10 days for delivery right? You would be mistaken.</p> <p>You receive an email to say you did indeed pay and you will receive another mail when your packaged has been shipped, with a tracking number to track it. 7 days into waiting for said email I phoned their help centre, who said that they would have someone call me back as their systems were down and she could not track any orders. That afternoon there was still no word and so I called again, to which I was told the product has no tracking number and this would mean it had not been collected yet, THEN they said that I should phone Fedex because it would be an issue on their side. Fedex was incredibly helpful and truly tried to figure out what was going on and then saw that the order number I had hadn't even been requested for pick up yet?! We then conference called Incredible Connection for the 3rd time to which I spoke to a woman by the name of Amelia, who again said the same thing - that my package was not collected and she could not track it without a number and that I SHOULD PHONE the Fourways branch to see what is going on. I then said that it is ridiculous that I should have to track what has happened to my own parcel and that she must phone the branch and find out what is happening as this is wasting me time and airtime, and I expect a call by the end of the day. She then said she would phone me back. GUESS WHAT? No call. To which I took to Facebook to try and get a reaction from these people and low and behold they told me to please call the same number I had already called 3 times!!! Then said they would log a complaint with their customer service department and response time is within 24hours. After 24 hours I had to once more phone the only number they ever offer, and spoke to Shalaze where I had to retell my story for the 4th time and was told there is nothing she can do. I then asked to speak to a supervisor or manager and apparently all she could do was to escalate my complaint and that they would call me back. This is the millionth time someone has said they will call me back, no.."Promised" they would call me back, and still here I sit. With no idea what has happened to my delivery. They were INCREDIBLY QUICK to take my money, and now are INCREDIBLY UNHELPFUP.</p> <p> </p>