Incredible *******ion lives up to its name

Do NOT buy online. I purchased a printer that gave problems from day 2. I chose to purchase online because there is no Incredible Connection store in my town (nearest is over 100KM away) ALL attempts to get this repaired/replaced - the email response was "please take to your nearest store". This was ALL during the one year warranty period. I ended up sending the printer to Cape Town, it has been replaced/repaired, but now its a case of "we don't deliver repaired or replace; please pick up at your nearest store".