INCREDIBLE *******ION HERM****!

Never have i ever received such SHOCKINGLY POOR CUSTOMER service as from the Incredible Connection Store in Herm****!!!!

I wish there was an option to rate with a zero star!

My son bought himself a Razor Headset in December 2018, which was faulty! It was exchanged in Dec 2019 which was faulty again and then AGAIN in August 2020!

This last one is faulty again!! Incredible connection does not sell these anymore and with the previous 3 i exhausted the final ones left in store!

The problem with this is that EVERY SINGLE TIME I HAD TO RETURN the headsets it TAKES ALMOST 2 MONTHS FOR THEM to come back with an answer to if it can be exchanged or not? Thus, for the 3 years we have owned the headsets we were without them for almost 6 months!

Store service is absolutely shocking! - staff member in charge rarely answers emails - empty promises about returning phone calls - phone calls and tele messages as well as emails unanswered - staff member almost always on bathroom breaks when i phone there - phoned the store manager a month ago which assured me it will be sorted out - still without headset and she has not once phoned me back to follow up if everything is sorted out now. - it is thus not only the staff member in charge that does not follow up it is managment as well - thus trending at the store! - staff member after a month contacted me and could not remember why i returned it in the first place?

I AM ABSOLUTELY OVER THIS STORE AND WOULD NOT RECOMMEND ANYONE PURCHASE ANYTHING THERE AS THERE IS MORE THAN NON AFTER SALES SERVICE!!

I DO NOT WANT THIS HEADSET ANYMORE, I DONT WANT TO VISIT THAT STORE OR EVER PURCHASE ANYTHING EVER AGAIN THERE AS I AM SOOOO FRUSTRATED WITH HOW I AM BEING TREATED. 3 YEARS in total - 6 MONTHS OF NAGGING AND BEGGING AND PHONE CALLS, EMAILS, MESSAGES ETC.

I WANT MY MONEY BACK , THEY CAN KEEP THEIR HEADSET AND POOR CUSTOMER SERVICE!