Incredible *******ion!!!

I purchased a tablet for my son online, and payment was duly processed as the item was in stock, and is listed as an essential item that can be delivered during Level 4 lockdown. But the order tracking system on this so called IT specialists website doesn't work, and calls to the call centre go unanswered, and the chat functionality is even more useless than the other 2. So all I want to know is when am I going to get my order for an essential item delivered. Crazy that this company is so flipping useless at handling customer queries.