Incredible *******ion

I purchased a tv from Incredible connection in July last year. In March it started to give me problems. I took it back on the 21st of March. To date no one calls me and lets me know what's happening with the TV. I have to phone Sia the whole time and he is not helpful at all. The last time I called I was going to get a credit. How long does this take exactly? Incredible connection Greenstone is one of the worst stores I have ever been to. There is no customer service there at all. 5 people sitting playing games on their phones and not one person will come and ask if you need help. That manager needs to wake up.