Incredible *******ion

Poorest service I have seen for an IT company. I purchased a laptop on 14 June on a special, to receive an email on 25 June it's not in stock. I can elect another product, or obtain a refund. The refund can be settled within 10-15 working days. I emailed back and said, I want my money back, but the turnaround time is unacceptable, as I have to pay interest on the purchase price. Today, 14 August, still no refund. I have emailed the rep back 4 times, I have included the *** address, no response. The online assistance is always offline, and when you call, and select the option for a call back, they don't return your call. This is incredibly frustrating and I cannot comprehend that this level of service is acceptable given the dire economy. My next option will be the ombudsman or legal action.