Incredible connection/supplier warranty repair failure

I purchased a LG 144hz monitor on 23 December 2018, the display port had a factory fault where the solder came loose and the dp port fell into the monitor. The monitor was returned on the 7th July 2019 for a repair. It has been a month. The monitor was returned unrepaired (1 month) The excuse from the supplier(pinnacle) was that no HDMI cable was sent with the Monitor for repairs. Mike from incredible connection at Gateway mall is extremely HELPFUL but the supplier actually fought with him and refused to give him the relevant contact number higher up after asking why no repairs was done. No repairs because no HDMI cable? Dp port is a completely different cable/port compared to HDMI. I find this totally unacceptable! I AM not prepared to wait another month for the repair. I hope incredible connection will do good with either replacing the monitor or giving a credit note so I can purchase a new monitor from them. Please contact me ASAP so this can be sorted.

Unfortunately the supplier is at fault but incredible connection needs to sort this out with them.

Kind regards Michael