Incredible connections not so incredible customer service non-existance.

I have been put on 100% disability leave as at the 1st January 2018. I had polio as a baby 18 months old. I am now in my early 60's and the condition I have is called Post Polio Syndrome. In some Polio cases this condition often attacks the surviving muscles and the patient becomes weaker and weaker. I can feel a difference in my abilities to perform certain functions such as transferring from my wheelchair to the car and getting out again once I am in the car driving is not a problem. When I left my Company BASF Chemicals in January 2018, I was given a gift voucher as a farewell gift from the staff @ BASF. The gift voucher is worth R3800 and would go a long way in securing a computer for home use. The Problem is the gift voucher is from Incredible Connections. I would have to ask someone to cash it for me at Incredible connections because, wait for it, although they have a gift voucher transfer section on their webpage, one has to go into the store to cash it. I was dumb struck. The "can I help" you option on their webpage is useless as they say this is the only way they can do this transaction. I have explained my situation and the "can I help you" person said that I should contact customer care @ Incredible connections, 3 emails later and I am still waiting for a response from customer care. I am not an unreasonable person, but really they will delivery a computer to you but cannot take the time out to suggest that a driver will collect my gift voucher and take it to my nearest store to cash in.?? (Greenacres PE) I would even be prepared to pay a small but reasonable fee for this service. The Driver could issue me with a receipt and then when they have it cashed and added it to my account. I can shop for a new computer. Suffice is to say that I should have told the staff who gave me the gift voucher to choose another store or to cash it in, thereby opening an account for me at the same time. This means that every time I see a special I like I cannot purchase the item selected. What a shame Incredible connections when I do get this sorted out it will be the first and last time you will be seeing or hearing from me unless your service improves. The whole idea was to do all my shopping on line as I usually do. It would be nice to get some real Customer Service for a change. Thank you Hellopeter.