Incredible Connections Not so Incredible

I'm a customer in my 50's with very little tech knowledge, so I contacted an Incredible Connection Branch for assistance while making my online purchase on the 12th of Jan 2024. I was desperate for my product as it was compromising my work not having them asap. My nearest branch is one and a half hours away. I was looking for an Asus laptop with a palatable monitor screen. The assistant helped me with some options and included an Adaptor @ R299. I asked him when and how should I claim my student reward of R750 and my 3-month free cloud backup that was advertised as part of the Asus laptop deal online. He said I should finish the purchase and do full payment after which I can go to one of their links on the online website to claim my reward. After my purchase, I went to the link to find very complicated forms to fill in asking for my id and to upload files, SKU and serial numbers etc. So after about another 5 calls it was established that I should wait to receive my order and then register. I had NO intention to register anywhere but now I had to too be able to claim my reward and free cloud backup and after more calls finding out that the Asus laptop, which is advertised as warranty 3y, I first had to register to activate that warranty. On the 16th my laptop and Adaptor cable arrived but no Monitor Screen @ R1199. then I received an e-mail from Incredible Connections that the Monitor I just purchased was out of stock and they would like to refund me. I've rep**** that I'm not interested in a refund as this product was advertised as available. They need to sort this out. By now I was really upset with them as I only wanted to buy and pay and get what I ordered, and Now I need to fill in forms as if I'm writing an exam x 2 plus, I had to make numerous calls at my expense. one call was over half an hour. And I've already sent about 6 e-mails. Telling them that I needed a Monitor urgently it only needed to be palatable with the Asus Laptop I had just purchased from them. Today I received an e-mail saying they have located a Monitor the one I have purchased but they have already paid my refund and I must make another payment. Refund will supposedly only show after 7 to 10 working days!!! They do not even have my banking details??? I refused to make any more payments and fill in their customer-unfriendly forms which are NOT customer-friendly to claim which is due to them. No customer will just know what the product SKU Nr is or its serial number or to upload invoice files ect. I only received my electronic invoice today. I made it clear to them that I would be sending my review to Hello Peter and that I'm expecting my Monitor to be delivered on Friday the 19th Jan 2024 Customer Unfriendly forms and being forced to register without any interest to do so, e-mails, and numerous phone call at customer's expense. Customers do not need to go through all of this just to get what they have paid for.