Incredible Connection/ASUS & Pinnacle

Appalling customer service levels received from Incredible Connection. It’s as if they are deliberately sabotaging the service level issue of fixing/replacing 2 faulty Asus laptops with sound issues that just cannot be repaired. ASUS VB M413 R5 5500U 8 512

Between their repair center at equally useless and u-customer focused Pinnacle – put in full name per their invoice or emails it is worse than dealing with a government department.

The Asus laptops x 2 in question have Google reviews of having a sound fault. And I am sure Incredible Connection is aware of this. I feel like they are doing everything to stall the process of not dealing with the matter and refunding or replacing the two units in question.

It has taken literally months to get nowhere.

We have been subjected to beyond useless and disinterested levels of service from supposed manager Louis Pienaar at Incredible Connection and Warren at Pinnacle.

We have paid for the one laptop sound unit to be replaced and it didn’t help and clearly they didn’t even test it.

I will never buy from Incredible Connection again. Outdated customer focus.

Has anyone experienced this level of shocking service lately from Incredible Connection?