Incredible Connection - Wrong product - No aftersales service

I contacted Incredible Connection online to find out more about a laptop. Brandon assisted me and advised me that this laptop does meet my minimum requirements which I've asked for. I tried to check out online but there was some kind of error. I phoned my closest branch to find out if they have the same promo and if they have stock. They did have the same stock for the same price - so I sent someone to go and get it for me. When I turned on the laptop I saw that in fact this is not what I've asked for even though it was the exact same model. I logged a complaint online first thing Monday morning - but no response from them. Emailed them my problem and no response. Phoned the customer care to hear how we can rectify this problem then the lady told me it is "inconvenient" to help someone over the phone and that I should rather drive over 300km to go to the same branch we bought it from because it is inconvenient for her to assist me over the phone.

Is this how Incredible Connection treat customers?

They still didn't contact me to try and sort out this issue.