incredible connection worst retailer ever

Worst experience ever buying online. I purchased a camera online and paid for it on 18/03/2020 also received an invoice. Item was sent for delivery according to the tracking system on their website but on the 3rd business day 23/03/2020 item is returned to sender. I called them at around 11am and spoke to Brandon Collins and he logged a complaint for me and advised they will call me within 24hours. I waited the 24hours and no one called me back. I called in again on 24/03/2020 around 11am and again spoke to Brandon Collins he than sent it through to Head Office and informed that I should wait about an hour. I was called back by someone from head office Siyabonga or Sibongile I could be wrong about the name at 11:57. He made empty promises that he will attend to the matter and call me back before the end of the day. I am still waiting on that call. Why is a refund an option from their side when I wanted the product I did not buy something to get the money instead I waited 4 business days now with no feedback... I going to take the next step and forward the matter to the ombudsman I have tried from my side dealing with them but the lack of service and knowledge of how to run a business is as clear as day.