Incredible connection worst experience🙆

I bought a fridge online,after purchasing no confirmation of the order,after being silent about the process,they delivered a hisense fridge that is only functioning the bottom part and top part is not working, Southgate as the store that has delivered is defensive and now incredible connection customer care is saying I will receive a feedback about the complaint on Tuesday,the 19th Nov,in the meantime I have a fridge that is not operating the top part ,so actually I should just freeze everything because that's all I have only the freezer ,such incompetency ,I will never buy from them ever again , actually,I need my refund I can't deal with this,if their fridges are not working and I have bad experience after a day of delivery how much more after 5 years as they are saying these fridges have 4+1 warranty it's hard to believe what they are saying. Incredible connection and hifi corp I want wait for 24 working hours I need a fridge as in yesterday.