Incredible Connection will resort to every trick in the book to avoid replacing or refunding the products

I am writing to express my dissatisfaction with the products I bought from Incredible Connection on 26 September 2023, which include a laptop, cell phone stand, TP-Link, and a UPS.

Unfortunately, the TP-Link did not deliver the expected improvement and I stopped using it within a week. My main concern was the UPS, but it fell short of its promised 4-hour runtime, lasting only 2 hours despite powering my laptop with minimal applications over LTE. This has significantly impacted my work, resulting in the loss of students.

I raised these issues with Mark, a technician at Incredible Solutions in Canal Walk, and shared evidence of similar complaints on Hello Peter with Nathan, the manager. However, Nathan insisted there was no problem with the products, despite documented dissatisfaction from other customers.

I have evidence from other customers who also faced issues with these products and complained about the company's reluctance to offer exchanges or refunds. Unfortunately, I did not research these complaints before purchasing. The company is now refusing to replace or refund the products, citing them being part of a package deal. The company will resort to every trick in the book to avoid replacing or refunding the products. Furthermore, it's important to note that the company is not compliant with the Consumer Protection Act of South Africa.