CS
Caryn S

1 reviews | Active since Mar 2015

02 Mar 2015, 15:23

Incredible Connection? What Connection??

On Saturday I went to the Somerset Mall Incredible Connection(where service is amazing!) & chose a JBL compact wifi speaker priced @ R1399.90 (product code 88353) - the Mall was frantically busy so I decided to wait to purchase it today as I knew I would be in Stellenbosch this morning. <br> <br> I got helped by a very nice guy, who showed me the product and all was fine, until I asked for a black one. He had to get it out the safe & when he brought it to me, it was priced @ R100 more! (when ALL the others on the shelf were still DISPLAYED at R1399,90) <br> <br> When I queried this, the sales guy said he needed to ask the manager if I could buy it at the price of all the others & he/she declined! On that note - I said NO to the sale... I will drive back to Somerset West rather than give this branch business! I have a photo I took of the item & I even called the Somerset West branch afterwards to double check the price & apparently they are R1399.90!!!<br> <br> What I find frustrating is the poor management & attitude this manager showed. At no point did they even come out of their office & find out how they could assist. Pity as I only use Incredible Connection - but WILL NOT be back to Stellenbosch branc

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Replies (1)
Incredible Connection
Incredible Connection's reply03 Mar 2015, 11:22
Official
Hello C_Starey ,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 716360

Thanks and kind regards,
Veni Byers