Incredible connection warranty claim, time lies

We start with the taking of my laptop in for warranty repair claim. First I get told I do not have extended warranty. I received the extended warranty on the purchase of my product and was instructed to register it online through the website which I did. But now no warranty. Thanks to a team of amazing workers it was reinstated, but with alot of suffering. Then we get to the good part. Your policy claims 14 business days for the claim/repair. My laptop has been with you for coming close to 22 business days. With the outlook of maybe receiving my laptop back closer to 32 to 35 business days. This is poor. Very poor. In the meantime I loose business every single day the laptop is out of my possession, every single day! this is becoming a joke.