Incredible Connection V & A Waterfront (2 recordings provided)

If you want exceptionally BAD Service. This is the store to go too.

After a telephonic conversation, 2 recordings proving the consultant is in the wrong. The general manager has the ordasity stating in an email regarding my future purchases with Incredible he will gladly assist me. You joking? Do you honestly think I am going to return to the store when in fact you haven't done anything to amend the situation.

Email below (Dated 2 Feb)

Hi Timothy

Totally understandable that you need to look at everything...

However, as much as I understand you need to look at all the facts. The bottom line is your staff member was out of hand.

Firstly, she didn't need to indicate to me that I was rude when all I wanted was a simple packet to leave the store.

2) I requested for this packet 5 times

3) Your supervisor then interrupted indicating I am being rude, as well as she is sick and tired of dealing with rude customers.

4) Again, your staff member raised and pointed a figure at me, speaking back while I am chatting. Which instead of calming and rather interrupting me got me worked up, then called security ... for what? To show that you dominating the situation. You need a valid reason for this, provide one?

6) Security staff speaking as if I am not present amounst the staff in there african language as if I am not present. If you call security then indicate what you calling them for... instead they there and unaware of why?

5) Refused to credit my item in order for me to leave, kept me in the store for a further 15 min, of which your other staff member assisted by asking her to credit the item.

6) The item then was credited, I have requested a copy of my original sales receipt... since you kept the sales receipt. She refused to provide a copy. Whether your purchase receipt details are on the credit note, the consumer protection act clearly states you cannot refuse it. I asked for a copy and still need this copy for my accountant.

Conclusion

You investigate, I await my feedback and I would like this via email in writing. Your staff member was out of hand, the service at the store of which I experienced was not within standard.

This entire situation has consumed plenty of my time as it is. I am stating this very clear since I have had to type in detail upon this again of which I discussed with you earlier. I will not be leaving this here.

I have also requested the persons name, of which you not wanting to provide me with. What is this reason ?