Incredible connection unacceptable behavior and service.

I ordered a Asus Strix GTX1660S OC Graphics Card on 21 March 2020, It took them from the 21st of March 2020 until 08 April 2020 to send out an email to everyone who bought this product and many more products at a reduced Rate that was advertised on incredible connection's website. Yesterday 08 April 2020, I received a general email from a person at head officed called Shoba Naidoo, in the email, it stated that and i copy and paste from that email. An error occurred on the Incredible Connection website, which resulted in a product Asus Graphic Cards Black being sold to yourself at the incorrect pricing – Unfortunately this was a clear and blatant error on our website and we will not be able to honour the product at the discounted price paid. Firstly, please accept our sincere apologies for the obvious disappointment this error may have caused you – Although we have processes in place to prevent these mistakes from happening and catching these errors before going to print, on occasion mistakes do happen and we apologise for this impacting on you. Any monies paid over to Incredible Connection for this transaction, will be reversed back to the card that made the payment and refunded in full. If you have made payment via EFT , please respond to this mail with your Order number and banking details. We regret this error and would once again like to apologise for the disappointment this may have caused you. Please accept a R150 voucher that will be loaded onto your profile.

Firstly how can they make a mistake of such a huge price difference and also of so many other products as well.

Secondly, they must honor the price that was advertised on the website, it is not the consumers fault it is incredible connections fault.

Thirdly what is R150 voucher going to do, what can you buy with that? This was a big mistake from Incredible connection side, I think they must do more than that.

I completely understand that mistakes do happen but not like this. I also phoned incredible connection customer care yesterday, and they said that they had received a lot of complaints for the same complaint.

I paid using ucount rearwards from standard bank, how are they going to refund me?

I think this is very unacceptable behavior and service. I think something needs to happen to Incredible connection for this. I am also sure that they are going to loose alot of respect and clients, not that they care.

I am not sure if i can trust anything any more on there website, how do i know if all there products are true and correct or are they a **** and a *****.