Incredible Connection took my money

On the 7th of September, I bought an Office 365 Home 12-month Subscription at Incredible Connection Bloemfontein Waterfront shop. This I have done for the past few years and as per normal I tried to enter the code. This time it gave me the following error “This code is deactivated. Contact the person who gave it to you”. I went back to the shop but was told no refund or other licence can be given to me. After several tries I am still out of money with no active code.

I have made use of the Microsoft Online support chat facility with the following two references: *** and *** to try and resolve the issue. Both the operators told me that this product code is invalid and the one even went as far as to indicate that it is a pirate copy. This I have in writing. Unfortunately, neither could assist me and both told me to go back to Incredible Connection to replace the card or refund me.

Here I am 10 days later with no solution...