Incredible Connection: The worse "Customer Care".

Order #: ********** 53 I decided to buy an Android media player. I went onto Incredible connections website and saw they had one for R 849.00. I call the V&A Waterfront branch and spoke with Ramone. He said he has one and that he will keep it for me and that the website price was lower than his, so I best order online. I called the Customer Service number ***and asked why there is a difference in price and she told me it was a special for online orders. I told her I did not have a credit card. She then said it would be a problem, as I would need one. I decided to go through the online order process and found that there were several payment options. I opted for cash deposit into their FNB account, as I knew it would reflect immediately whereas an EFT or credit card would and should take longer. I placed the order at 11.07 am and clicked the option to collect at the store. I then went to FNB in Gardens Cape Town and made a cash deposit at the teller of R849.00. That was done at 11.42 am. I returned back home and emailed the proof of payment to ********** I waited about 15 minutes and called the call center again. I told the woman on the phone what I had done and she then said I need to email the proof to ********** I did that and waited another 10 minutes and called again. I spoke with another woman (it may have been the same one) and she said it didn't reflect. I asked how long it would take and she said between 24 and 48 hours. I said that was to long. She then suggested that I go to the store with my order and proof of payment and they would be able to release it. I asked if there would be any problems and she said. No!. I ran a few errand at got to the store around 2.00 pm to find that they could not trace the order. The manager Timothy tried to call the person who handles the online orders and she did not answer her phone. He had to then leave for a meeting but left the info with Peter-John and Rene. They also could not get hold of anyone at Head office to help. I then called the Customer Care line again. I tried the option 3 for orders and tracking. That phone just rang till it cut off. I then called again. I was very irritated by now. a woman answered the call, ( Zond ) something. I may have been quite abrupt and said I was having problem with the incompetence of the staff that and would like to speak with a manager. She put the phone down on my ear. Very rude! I then called back and Byron answered the call. I was now even more irritate and explained my problem and asked to speak with a manager. He would not put me through to anyone. He insisted it takes 48 hours for an EFT. I told him it was a cash deposit, so it reflects immediately. I insisted NO. I was getting more and more angry that how useless the Customer Care staff are and I told him that Incredible Connections don't train their staff properly and that I want to speak with a manger to also complain about the other woman who put the phone down on me. Byron refused to put me through to anyone. I then said to him that the conversation is supposed to be recorded and is he telling me the customer that I can not speak with a manage and he said YES. I ended that call even more angry. All i wanted was my purchase. I must have been in that store for about an hour and a half. The very helpful staff at the Waterfront could not get hold of anyone at Head Office. I don't understand what they have a Customer Care line for, as there is no Customer service and untrained staff. They also have staff who are not available to sort out problem. i vowed many years to never buy from Incredible Connection again and have always bought from Computer Mania and Matrix. Computer Mania had one for R 150.00 more. I am so sorry I didn't just go directly there. Any other company, i.e Takelot.com and Clicks would have had my order sorted and ready by the time I got to the store. I advise people to rather buy computer stuff from other places and not Incredible Connection. I sit here hours later. No media player and no cash to go buy from Computer Mania. I would not have to wait 48 hours to a weak to get my money back from Incredible Connection. There is nothing Incredible about the company and definitely no connections between Head Office, Customer and their Stores. The Head Office and Management are like some secret service that no one is able to speak with anyone there. Incredible Connection: Get your act together and employ staff who want and need a job and not just seat warmers