Incredible Connection the *****. *****ing from customers...

I bought a phone on 26 November 2019 online at Incredible Connection. The phone was delivered on 2 December. The phone started giving me serious problems in March and IC advised me that it needed to be taken in. So I took it in on 14 March 2020. To date I DO NOT KNOW where, how, what is wrong with my phone. I don't know where my phone is. I have called, gone to the store and the agent Tarryn at the Walmer Park branch has been telling me all along that "the supplier" is not responding to communications and or calls. The last time I spoke to her last week Monday she was still saying the same thing. This is after I spoke to Vodacom to find out the truth, i.e. if they were not responding and or answering their calls as per Incredible Connection's claims. Vodacom asked for the Job number and told me to tell IC to give it to me so I ended up having to go to the store on 1 May. Tarryn gave me some stories which didn't make any sense and did not produce a job number, she claimed it was with Head office and she didn't know it and she would call me on Monday to give it to me. On Monday when she called she only told me again that the supplier is not answering their calls and or responding. I had to press her for the job number she had promised to give me. She intentionally and purposefully gave me an incorrect and or invalid job number. I have spent time from Monday 16 March to date trying to find out what is wrong with my phone and especially when I am getting it back. I have called IC Walmer Park, IC head office on their customer service number, I have sent emails over and over to ALL email addresses at IC I could find, I have filled in about 4 contact forms complaining about this issue, I have reached out to IC on Instagram and Twitter. I have issued a Letter of Demand and a notice in terms of S56(2) of the Consumer Protection Act. to date NO RESPONSE has been received from IC. Instead I have dealt with 2 of their consultants i.e. Tarryn from Walmer Park IC and a Simphiwe from Head office, both have **** and purposefully been *********. It is now 2 months later since I left my phone at IC Walmer Park store and I still don't have my phone back nor my money back. Incredible has BOTH. They have ****, ignored and frustrated me for the past 2 months. I really want nothing further to do with them beyond getting my money back that I paid for a defective phone which now they also have in their possession.