JK
Jimmy K

1 reviews | Active since Oct 2015

13 Oct 2015, 08:22

Incredible Connection: Tech Experts are the WORST!

I have had by far the worst customer experience, from any service I have ever received in my life, from Incredible connection's Tech experts at the Rosebank mall.<br> <br> I dropped my Sony Xperia Z3 Compact (Red) phone, 2 months ago and I took it to Tech experts at incredible connection. <br> <br> It took them 5 days to replace my screen, to my shock my phone came back with a missing sim card holder, my camera did not work anymore and the screen they had replaced stopped working within 5 minutes of handling my phone!!! <br> <br> I returned the phone back to Incredible connection. Afterwhich had to wait an additional 4 days to get my phone back again! This time it was fixed and I was given a 2 month warranty. A month later the screen stopped working. I took it back because I was still under warranty. I spoke to an indian man about my phone and he could'nt be bothered to attend to me and told me he will order the screen. 3 weeks later I am still waiting for the screen, I have been there every week inquiring about my order, and this man keeps brushing me aside with excuses!! <br> <br> I am quite fed up by the incompetence of this staff, and hope that NO ONE EVER MAKES THE MISTAKE OF TRUSTING THEM WITH REPAIRS!!

0
Replies (1)
Incredible Connection
Incredible Connection's reply13 Oct 2015, 09:22
Official
Hello JamesKalomboIV,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 720718.

Thanks and kind regards,
Customer Resolution Center