incredible connection Tech expect wasn't friendly

I went to Rosebank Incredible connection for them to check my XBox on the 30 of March around 12 I found Themba he went to call the Tech specialist known as DJ he came back and told me DJ is coming I waited for more than 10 min, there was a white customer who got me there when he come he gave that customer then Themba told him i was there 1st then I told him the problem so he checked and find the box has been opened i didnt notice that he said he doesnt deal with tempered items I understood then I asked what's the way forward he left me hanging then attend the customer that got me there, then Themba he is the one who went to the office and get me the information.