Incredible Connection SUCK!

Herm**** branch worse Manager Nicolas, what an ??? . How does a company employ a guy as a manager who knows nothing and leans over the counter reading a catalogue on a busy Saturday and not helping clients. Took a faulty headset back and we were told if we want our money we will be charged a 15% handling fee for packaging. Apparently this is stated at the back of the till slip, which a person should read before leaving the store, REALLY!!! So I read the back it says if item not returned in original packaging... Which our was, the Manager then says for broken seals. Must we never open an item we buy to see if it works... The headoffice is just as shocking, they are a joke, not really interested in assisting. I HOPE THEY CLOSE DOWN COMPLETELY.