Incredible Connection staff attitude

I bought a laptop carry bag on 16/1/2025 from this shop. Cracks stat appearing on parts of the bag within 3 months of buying it. I thought I will wait another month or so as it was not "that" bad. But it got worse. Took the bag back today with proof of purchase slip etc. Employee booking the article in to be assessed by "VOLCANO" and would take 21 days approximately. General problems/issues that I have: 1. Staff member assisting had a serious attitude and acted as I am in the wrong to bring the article back and claim my money back "how dare I attitude" 2. Arrogant attitude not giving a client the proper opportunity to explain in full why the article is being returned and a refund requested 3. I feel abused and manhandled visiting this store quite honestly as well as the treatment from this 2 two staff members 4. Another employee when I walked out sarcastically greeted me loudly and sarcastically added "have a nice day"in front of other staff and a customer in the shop at that time. Obviously I retaliated and greeted him as well and also "wished" him a "nice" day 5. I honestly feel I should have skipped this ordeal and just went straight to the consumer board for assistance, but as we know "steps" must be followed before referral to them. I made them aware that I am planning to refer the matter to consumer board anyway should I not feel satisfied with feedback about the "faulty/bad workmanship/poor quality product 6. I am highly inconvenienced to wait 21 days for feedback or a refund as I am about to travel extensively for business as from 4 August. Now I would have to purchase another bag in the interim until they sort their internal issues and so called procedures/protocol as proof is provided by the object supp**** to them and clear indications as to the quality etc of the article