Incredible Connection Southgate-Happy to take your money and RUDE and Dismissive when issues arise

In June of 2022, I made an insurance claim from ABACUS insurance company for my son's chromebook which got lost. ABACUS was very prompt in resolving and approving my claim-the issue started with me having requested that the replacement chromebook be collected from Incredible Connection-Southgate Branch.

Initially,I was advised that they do not have the device in store and Mr. Karabo Makhukho then attempted to sell me another device which I then refused as I stated to him that the device is for school and they specifically want the device as per the specifications.

It was then agreed upon that I would be collecting the replacement device from Southgate-I then called Southgate about 2 weeks ago and was informed they do not have the device in stock and I asked Karabo Makhukho what would be the next viable solution as I cannot have a different device-the school requires this particular device to it’s specifications when he attempted to offer me something else.

He then said he would contact a different branch and provide feedback-which he did. He informed me the device would be ready for collection from Southgate within 4 days (when we spoke, this is almost 2 weeks ago). I then asked if I should come in and pay the access fee then or wait for the decide to arrive-he advised me to wait.

Now, my issue is it’s been over 2 weeks and no communication is being made to let me know whether or not the device has been delivered to Southgate. I called the branch yesterday and on all 3 call attempts-the phone rang unanswered, I then sent an email at 13:58 and no one responded until I sent an email this morning where East gate was prompt to get back to me and I also clarified to the consultant that the claim sits with Southgate Branch. I called Southgate branch multiple times and I am either met with rude, dismissive attitude from Karabo Makhukho who seems to want to have an argument over nothing or the phone is being put down.

Therefore, because this is my child and his education is of utmost importance to me as a parent and to resolve the matter amicably, I choose to no longer deal with Southgate Branch and Mr Karabo Makhukho and rather order the device on TAKEALOT-delivery is tomorrow.

He is unable to give time=frames, he fails to follow up unless I initiate contact-really? Seriously? There’s an issue and you wait for the client ALWAYS to call in for feedback?

was then agreed upon that I would be collecting the replacement device from Southgate-I then called Southgate about 2 weeks ago and was informed they do not have the device in stock and I asked Karabo Makhukho what would be the next viable solution as I cannot have a different device-the school requires this particular device to it’s specifications when he attempted to offer me something else.

He then said he would contact a different branch and provide feedback-which he did. He informed me the device would be ready for collection from Southgate within 4 days (when we spoke, this is almost 2 weeks ago). I then asked if I should come in and pay the access fee then or wait for the decide to arrive-he advised me to wait.

Now, my issue is it’s been over 2 weeks and no communication is being made to let me know whether or not the device has been delivered to Southgate. I called the branch yesterday and on all 3 call attempts-the phone rang unanswered, I then sent an email at 13:58 and no one responded until I sent an email this morning where East gate was prompt to get back to me and I also clarified to the consultant that the claim sits with Southgate Branch. I called Southgate branch multiple times and I am either met with rude, dismissive attitude from Karabo Makhukho who seems to want to have an argument over nothing or the phone is being put down.

Therefore, because this is my child and his education is of utmost importance to me as a parent and to resolve the matter amicably, I choose to no longer deal with Southgate Branch and Mr Karabo Makhukho and rather order the device on TAKEALOT-delivery is tomorrow.

He is unable to give time=frames, he fails to follow up unless I initiate contact-really? Seriously? There’s an issue and you wait for the client ALWAYS to call in for feedback?