Incredible Connection Somerset Mall

last week Wednesday, I called the Incredible Connection Branch of Somerset Mall to check if I can still upgrade with Vodacom at their store, I was informed by Jonathan that I can but the Vodacom assistant is only there till 5pm. On Thursday, my husband and I went to the Mall and dealt with a very helpful Techie named Edward, told him we wanted to upgrade, he then told me that the Vodacom lady was not in and she will only be in on Friday and actually called her to check if she will be in on Friday, from the one sided conversation you could hear the lady was not to happy about this, so we pick out our laptop deal and my husband went in on Friday morning to do the paperwork. 2 hours later he was still struggling, according to Simone it was a Vodacom problem, my husband had to make her call Vodacom. Surprise surprise it was not a Vodacom issue but an Incredible connection issue. with promises from Simone that she will sort it out, Friday afternoon my husband called to check what is happening, Her explanation was that she cannot get hold of her IT Department, Saturday morning my husband called, same thing, Saturday afternoon she called back with the message that the IT department has left. Sunday morning she called IT department is not working. Yesterday being Monday the same issue, cannot get hold of the IT people, promises she will sort it out. Today Tuesday, Incredible Connection calls my husband and says that Vodacom has cancelled the deal he has to come in and redo everything. Excuse my language but WT actual F was this lady then doing,? You cant tell me the IT guys could not sort it out???? Sorry but my trust in the Somerset Mall branch of Incredible connection has waned to 0%, The only shining star in that shop is Edward. Guess I will take my business else where.