Incredible Connection sold me a faulty refrigerator!!!!

I bought a Defy French door fridge from the Greenstone store at the end of January. It was on special for R17,000. Unfortunately, my experience since then has been extremely disappointing.

When I unboxed the fridge, I noticed a small dent on one of the doors. At the time I was willing to overlook it, but the problems that followed have made me regret my decision to buy from this store.

The fridge does not seem to keep food fresh. Food starts going bad within a few days of being stored in it. In addition, the fridge makes unusual noises, especially at night.

I also recently discovered another issue with the water dispenser. I do not normally drink cold water, so I had never used it before. Last week my partner poured water into the dispenser and we were shocked to see that it leaks continuously. This raises serious concerns about whether the fridge is faulty or if it might have been a returned or damaged unit that was resold.

On top of these product issues, there are also problems with the payment process. My first instalment was supposed to be deducted on the last day of February, but it has still not been deducted to date. When I called the store on 2 March 2026, I was told to keep the money in my account and that the deduction would eventually go through. I was also told that if it does not go through, I should visit one of their stores to make the payment myself.

I called the store again today and was given another number to follow up on why the payment has not been deducted. This is very concerning, as it should be the store’s responsibility to ensure their payment systems are working correctly. I am also worried about how this might affect my credit profile. I do not want to be listed as a late or non-payer for something that is clearly outside of my control. The funds have been available in my account, but the store has simply not processed the debit.

This has been my first purchase from this store, and unfortunately it has been a very frustrating experience. Based on what I have experienced so far, I would not recommend buying from them.

I would appreciate urgent assistance to investigate the faults with this fridge and to resolve the payment issue.