Incredible Connection - shocking service, does not care for customers at all!

Absolutely shocking. I will never support this company again!! Ordered a TV on 4th June. Took 2 days and several phone calls and much stress to even get the order processed as they kept on 'losing' the identification for the TV license Delivery was 14 business days. Phoned on 26th June as the online tracking hadn't moved Only to be told they didn't have stock and would process a refund Which would take another 10-14 working days. Nobody in their call centres was helpful at all, each just saying not their department. In addition it was always me having to contact, if I didn't reach out they would never have informed me they had no stock and would have kept my money. I have not received my money back - they have taken my R6500 and given nothing for it. Warning - do not use this company, they have ****** my money for 3 weeks now and will keep it for another 2 weeks. Perhaps I will never see it again. I will not support their online or physical stores ever again based purely on this experience and the fact they had no interest in making things right.