Incredible Connection Sandton - Stay away

Purchased an online product. It arrived in good time, but the device was faulty. Not a big issue, these things happen. But now i need to get the item replaced, so i call their call centre and they advise that i must go into a store to get the matter resolved - not ideal but lets just get this inconvenience behind me. I arrive at the Sandton store with my device and story and ushered to the repairs counter. I have to wait for 20 minutes before someone can assist me. Now that i finally have assistance, I'm given the sad news that there is no stock left in the entire country to replace the product. Hard to believe since i am still able to order the product again online. I make this point, and they send me away to come back later while they figure out a solution for me. I agree and come back after work, however there has been no progress and we are in the same position. Anyway, they offer for me to take another product of the same value, but nothing appeals to me, so i insisted on a refund. The best they can do is a voucher, because if i want a direct refund to the card i used to order online, i need to go to the clearwater branch to do it. This makes no sense to me, so i call on the manager. The manager agrees to have the refund processed but needs to send the instruction "to head office" and i must expect to wait about a week. I can't believe how difficult they have made this whole situation, but i agree and now wait for my refund. Its been 3 weeks since my last interaction. They have failed to update me. Every time i call to inquire about my refund they redirect me to people who have no idea how to help or the manager is not in to assist. I feel like i've lost the product and the money to very unhelpful people who have no interest in helping provide the best solution to a client. My situation was an inconvenience that they didn't want to deal with.