Incredible Connection Sandton Incompetence

My cousin purchased a MacBook Neo from Incredible Connection and discovered that it had a dent on its exterior shortly after receiving it. As the product was sold as new, she expected it to be in perfect condition and free from any damage.

She immediately reported it and returned it back to the store after discovering the dent but Incredible Connection Sandton is giving her the run around when she gave enough evidence to prove that it came damaged upon arrival whilst unboxing it.

I am dissatisfied with the store's response, as it fails to uphold reasonable standards of customer service and consumer protection. I believe the store should take accountability for supplying a damaged product and provide an appropriate remedy, such as a replacement, repair, or refund, rather than unfairly placing blame on the customer.

The main concern is not only the damaged laptop itself but also the store's refusal to accept responsibility and its attempt to shift liability to the customer without proper investigation.