INCREDIBLE CONNECTION *****S!

I Would 100% GIVE THEM A 0 OUT OF 5 STARS!!! I am beyond frustrated and disgusted with the shocking service from Incredible Connection Head Office and the Clearwater Mall branch.

On 19 February 2026, I purchased an HP laptop for R10,000 along with a laptop bag for R399 for my daughter, who needs it for university. As part of this purchase, I was promised a R700 student voucher, which I was clearly told would be issued within 4 working days after submitting the required documents.

I submitted ALL the necessary documents as requested on the site and waited patiently. Nothing. No response. No voucher. No communication.

I then contacted the Clearwater branch and spoke to a gentleman who assured me he would escalate the matter to head office and sort it out. I trusted that assurance and waited another week — again, NOTHING.

From there, it became a constant cycle of empty promises and being brushed off. Every time I called, I was told the same story: “we’ll follow up,” “we’ll escalate,” “we’ll get back to you.” None of that ever happened. I have now physically visited the branch THREE TIMES, driving all the way from Randfontein to Clearwater Mall (a 35–45km trip each way), wasting my time, petrol, and energy — all for absolutely no resolution.

As I write this, it has been 1 month and 11 days since I was supposed to receive this voucher. Still nothing. Not even the decency of an update.

THIS IS UNACCEPTABLE.

INCREDIBLE CONNECTION HEAD OFFICE AND CLEARWATER MALL BRANCH LIES TO CUSTOMERS.

As a paying customer, I spent over R10,000, yet this company cannot honour their word for a R700 voucher — which is not even 10% of the value of what I purchased. That speaks volumes about their integrity and how little they value their customers.

INCREBILE CONNECTION *****S.

I will continue to share this experience everywhere until this matter is resolved. Customers deserve honesty, transparency, and service — none of which I received.