Incredible Connection Rustenburg Waterfall Mall ,Poor service, pathetic excuses.

My husband went to Incredible Connections Rustenburg Waterfall Mall branch, on the 27th of September to get an Apple iPhone 12 for our daughter. My husband's Telkom contract was due for upgrade, but he was told that Apple iPhones are out of stock in South Africa, they are waiting for stock. He then decided to go check at Incredible Connection, he was told they don't have the phone at the shop, but they will request it from another branch, and it will be couried to their Rustenburg Waterfall branch and will be available on the 30th of September. Two weeks later today, the store manager Ronald, has been coming up with excuses, when my husband contacted him asking for feedback, he first said the phone has been couried he can't track it, he then said he is calling the branch and did not get back to my husband. Today the 11th of October, we decided to go to the shop, he said he still has not heard anything from the branch, he disappeared for about 20 minutes, saying that he is making a phone call. He came back and said that the courier man, returned the phone back to the store as he was not given the address for the Rustenburg store. Which other incredible connection branch is there in Rustenburg as this is the only one????? The excuses we are getting from this store manager are pathetic, he clearly sold us a phone knowing very well, Apple iPhone are out of stock in South Africa as Telkom was honest enough to inform us. He told us the phone will be couried again and will arrive on Thursday the 13 of October. We hope this is the truth, we regret going to this store and getting our daughter's hopes up. We could have waited like Telkom advised us to. I hope this issue will be sorted on the 13th.