Incredible Connection Ruined My Credit Profile with False Arrears

I have been maintaining my credit score for over 5 years with no problems. Three months ago, I took a contract with Incredible Connection, and despite paying my installments in full and on time, they have falsely placed my account in arrears.

I opened a complaint (#***) and was promised it would be handled, but to this day I have received no proper feedback or resolution. Instead, I keep receiving incorrect statements showing inflated balances.

Worse, this false arrears is now reflecting on my credit report (XDS), damaging the credit profile I have worked so hard to protect. I have tried calling Customer Care and Accounts multiple times, but their lines are always busy or I get transferred without any assistance.

This is completely unacceptable and feels like negligence towards customers. Incredible Connection must: • Correct my account immediately. • Remove the false arrears listing from all credit bureaus. • Provide me with a proper explanation and resolution.

If this is not resolved urgently, I will escalate this to the National Credit Regulator, the Consumer Protection Office, and the Credit Ombud.

This experience has been nothing short of frustrating and damaging. I would not recommend anyone to take a contract with Incredible Connection until they fix the way they handle customers’ accounts.