INCREDIBLE CONNECTION - POTCHEFSTROOM

On the 29-07-2024 i made a purchase of the Skullcandy dime 2earbuds at Incredible Connections at your Potchefstroom outlet. I then discovered that the product does not have a good fit for my ear even after attempting to change the rubbers that are included in the box, also the sound quality of the product did not reach my expectations or was rather good enough for my liking.

I therefore decided to go back to the store and request either a refund or an exchange of another product even if it meant me topping up the amount to get a different piece, to my surprise i was arrogantly told by the store manager who goes by the name of Tshediso that he will personally not exchange the product because it is over 7 working days since I have purchased the earbuds. I proceeded to show him that at the back of the till slip according to the stores policy, a product can be returned to the store within 14 working days and i was well within my 14 days because i had to travel back to potchefstroom as i do not reside that side.

He still refused to help me alluding that according to hygiene policy they cannot change the product, and i told him that where in the store is that being shown for the customers to be aware or rather i was never told when I made the purchase because I would have opted for something else.

The rude Tshediso left me on the counter unattended and just told me to call head office, to go help another furious customer whom even went to an extend of telling Tshediso that he will beat him up.

While I was on the line with one of the ladies in head office he was also contacted by that lady and he blunty told us that HE REFUSES TO TAKE THE PRODUCT BACK PERSONALLYT AS THEY HAD RESEDUE WHICH IS A LIE.

I AM UTTERLY DISSAPPOINTED WITH THIS KIND OF CUSTOMER CARE, AND NOW THAT I HAVE LOST MY MONEY TO THIS PRODUCT AND WHAT MUST I NOW DO WITH IT BECAUSE I AM NOT GOING TO USE THESE THINGS AS THEY TERRIBLY HURT MY EAR.